This Privacy Policy describes how E-Bisglobal Pty Ltd ABN 52 092 725 570 (E-Bisglobal, we, our or us) will treat the personal information that we collect about you.
We respect the privacy and confidentiality of the personal information provided by you and adhere to the Privacy Act 1988 (the Act)and Australian Privacy Principles (APPs).
Through your use of our website, www.ebisglobal.com and our other websites (Websites), social media websites and pages and other communications with us, we may collect personal information about you.
Our Privacy Policy explains how we collect, use, disclose or transfer your personal information, how you can access and correct your personal information and what to do if you have a complaint.
1. What is personal information?
When we refer to “personal information”, we mean information or an opinion about you, from which you are, or may reasonably be, identified. This information may include (but is not limited to) your name, phone number, email address and address.
Personal information may also include information which is “sensitive information” under the Privacy Act. Sensitive information includes, for example, information or an opinion about an individual’s health, racial or ethnic origin, criminal record or membership of a professional association, trade association or trade union.
2. What kinds of personal information does E-Bisglobal collect and hold?
The personal information we collect depends on the nature of our relationship with you. For example:
- If you are a key contact of an E-Bisglobal customer, we will collect your name, business name and work contact details including job title, address, phone number and email address. We will also collect your business’ Australian Business Number.
- If you apply for a job with E-Bisglobal or are an employee, we may collect, for example, your full name, contact details (including address, phone number and email address), job title, passport details, employment history and education details, names and contact details of referees, next of kin details (in the event of an emergency) and superannuation fund and Tax File Number details, if required by law, for example, under the Superannuation Guarantee (Administration) Act, the Superannuation Industry (Supervision) Act, the Income Tax Assessment Act and Taxation Administration Act.
3. How does E-Bisglobal collect personal information?
We usually collect personal information directly from individuals.
We may collect your personal information when you communicate with us, such as when you:
- make inquiries about E-Bisglobal, our products and services or contact us for any other reason so that we can process, deal with and respond to your queries or other issues including any complaints; or
- purchase our goods;
- subscribe to any of our services, including registering with us for e-Portal solutions, to create Professional Digital ePublications, or for any other online services provided by us; or
- contact, register with, post to, like or follow any of our social media websites, pages, forums or blogs; or
- use our Website; or
- register for and attend our events; or
- make applications for prospective employment and contracting opportunities at E-Bisglobal; or
- subscribe to a newsletter, fill out a form or survey, enter or participate in any competitions or promotions.
From time to time, we may collect your personal information from third parties. For example:
- We may obtain individuals’ personal information from third party referrals, such as co-workers at an organisation to contact that individual with regard to our goods and services or to provide our services, for instance, to print business cards.
- We collect names and other contact details (and sometimes sensitive information) from third parties for the limited purpose of providing certain outsourcing services to such third parties.
- If you apply for employment or a contractor role with us, we may collect your personal information from recruiters and your referees as well as from the NSW Police when a police check is conducted.
4. What happens if you do not provide your personal information to E-Bisglobal?
If you do not provide personal information that we request in connection with our activities, we may not be able to provide our products or services to you.
5. Why does E-Bisglobal collect, use, hold and disclose your personal information?
We collect, use, hold and disclose your personal information as necessary for purposes directly related to our functions and activities, including:
- providing our products and services to our customers and manage our customer relationships;
- to provide information relating to our products and services;
- direct marketing purposes including sending communications regarding promotions and newsletters;
- to develop data profiles to enable us to tailor goods and services to individuals and to enhance the content of our Website; and
- to contract with individuals;
- for our internal and management processes, for example, accounting or auditing purposes
- for any other purpose to allow us to comply with our obligations under law; and
- for any other purposes that would reasonably be expected by you.
If you are a job applicant, employee or contractor with E-Bisglobal, we will use your personal information for purposes relating to your engagement, training, performance management, payroll, superannuation, health and safety, for administration and staff management purposes. Where we consider it appropriate, we may also conduct reference checks and NSW Police checks (or engage a third party to do so on our behalf).
6. Does E-Bisglobal use cookies or other web tracking systems? We track traffic patterns throughout our Website.
We use “cookies” on our Website. A “cookie” is a small amount of information which is transferred to the hard drive of your computer and which can identify your web browser but not you. A cookie can collect and store information, but cannot interfere with your computer. Most cookies that we use are “session cookies” that delete themselves at the end of your session.
If you want, you can disable your web browser from accepting cookies. If you do so, you can still access our websites, but not all services may be available.
We also use third parties, such as Google Analytics, to provide web analytics services to us. Such providers collect information on how people use our Websites. Our providers of web analytics services use cookies and other web tracking technologies to collect such information. For more information on Google Analytics, please see the Google Analytics website.
7. Will E-Bisglobal disclose personal information to anyone else?
We may disclose personal information to third parties, for the purposes set out above, such as:
- in connection with promotions or similar services; or
- to service providers, agents and contractors of E-Bisglobal to sub-contract certain services; or
- with the consent of the individual; or
- otherwise in accordance with the Act.
Where we sub-contract certain services only information necessary for the service provider to carry out their function will be provided and will be subject to confidentiality clauses in the relevant agreement. We use third party service providers in connection with, for example, IT services to support our portal, processing payments, HR and accounting software to manage job applicant and employee details, as well as payroll functions.
Your personal information may be disclosed to our professional advisors including lawyers, accountants, tax advisors and auditors.
We may also provide your information to others, if required or permitted to do so by law, in accordance with the APPs.
We reserve the right to transfer information (including your personal information) to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of E-Bisglobal provided that the third party agrees to adhere to the terms of this Privacy Policy and handle personal information in accordance with the APPs.
8. Does E-Bisglobal disclose personal information overseas?
No. We do not currently disclose your personal information overseas.
9. Unsubscribing from E-Bisglobal’s marketing materials
Every time that we send emails or other materials for marketing or promotional purposes, our communications will contain instructions on how you may opt out of receiving direct marketing.
You can also opt out of receiving direct marketing by contacting the Privacy Officer.
10. Dealing with E-Bisglobal anonymously or using a pseudonym
You may deal with us on an anonymous basis or using a pseudonym when making general inquiries through our Website [or social media pages]. However, we may need certain contact details from you to respond to inquiries.
Generally, we will need to collect certain personal information, such as contact details, in order to provide our goods and services.
If we host a blog or forum on our Website, you may use a pseudonym for publication on the Website. However, we will require that you provide your name and contact details confidentially to us.
11. Security
We have implemented procedures and installed equipment to safeguard the security and confidentiality of your information.
We continually review our security arrangements and to ensure that we are taking such steps as are reasonable in the circumstances to protect your personal information from loss, interference or misuse and from unauthorised access, modification or disclosure.
Among other techniques, we usually store such information on our network behind our “firewall” in a secure location. We also ensure that only authorised staff have access to areas where information is stored electronically.
Data is ordinarily stored in Australia. For example, data held in our Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) solutions, as well as data in our accounting and freight management systems is stored in Australian data centers. Our E-Bisglobal proprietary software systems’ data is also stored at a Sydney-based data center, which holds various certifications including but not limited to: ISO/IEC 27001: Information Security Management System, ISO 22301: Business Continuity Management System and ISO 9001: 2015: Quality Management System – the data centre is also SOC 1 Type II and SOC 2 Type II compliant.
Once personal information is no longer required by us for the purposes for which it was collected or held or otherwise in accordance with the APPs, we will take all reasonable steps to ensure that it is either destroyed or de-identified.
12. Access, Correction and Removal of your Personal Information
We take such steps as are reasonable in the circumstances to ensure that personal information that we collect is accurate, up to date and complete.
We also take reasonable steps to ensure that personal information that we use or disclose is accurate, up to date, complete and relevant, having regard to the purpose of the use or disclosure.
You may seek to access or correct your personal information at any time by contacting the Privacy Officer by email at privacy@ebisglobal.com or by mail to the ‘Privacy Officer, E- Bisglobal Pty Ltd, 7 Reliance Drive, Tuggerah, NSW 2259.
If E-Bisglobal does not agree to provide you with access to your personal information or to amend or annotate the information we hold about you, you may seek a review of our decision.
If we do not agree to make the requested changes to your personal information, you may make a statement about the requested changes and we will attach it to your record.
13. Complaints
You can send written complaints about a breach of the APPs in relation to your personal information by email to info@ebisglobal.com or by mail to the “Privacy Officer”, E-Bisglobal Pty Ltd, 7 Reliance Drive, Tuggerah, NSW 2259.
Complaints will be reviewed by E-Bisglobal’s Privacy Officer and a response will usually be provided within 30 days of receipt of the complaint by E-Bisglobal. If we consider that responding may take longer than 30 days, we will let you know and provide you with an estimate as to when we will be able to respond.
If you believe that your complaint has not been satisfactorily addressed by E-Bisglobal, after following the procedure set out above, you can make a complaint to the Office of the Information Commissioner (OAIC). The OAIC’s contact details are here – http://www.oaic.gov.au.
For more information about making a complaint, contact E-Bisglobal at privacy@ebisglobal.com.
14. Linking to other websites
This Privacy Policy does not apply to your use of another website accessed through a link from our Website. We are not responsible for the privacy practices of that website. In such cases, the privacy policy of the linked website will apply.
15. Amendments
E-Bisglobal may amend this Privacy Policy at any time. Amendments to this Privacy Policy will be posted on our Website and will be effective when posted. Where amendments to the Privacy Policy are material, reasonable notice of amendments will be provided before the amendments take effect. Please check our Privacy Policy regularly for updates and amendments.
*As amended: 1 February 2025.